Enterprise Resource Planning Implementation Failure: A Case Study from Jordan

The economic growth in the Jordanian market led multiple business owners to refer to information technology in general and Enterprise Resource Planning (ERP) in particular, in order to improve their business aspects, flow of information and customer satisfaction. Researchers have been studying the use of ERP systems for many years, and have stated its many advantages and disadvantage. They have also listed that some critical factors such as commitment issues, poor project management and poor knowledge transfer could lead to a failed ERP implementation process, which resulted in business owners refraining from ERP system. This paper discusses the literature and evolution of ERP systems along with the failure factors contributing to implementation failure, and finally discusses the findings on the case study conducted on four Jordanian companies.